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What happens after I start working with Root?

Once you start working with Root, you’ll have a kickoff meeting where we dive deep into your goals, values, and current financial picture. From there, we begin building a personalized plan through a series of focused meetings—covering income, investments, taxes, estate planning, and more—designed to help you live the life you want, not just the one you can get by on. Planning continues with ongoing support and regular check-ins to keep your strategy aligned as life evolves.

Where will my money be? Do I still own the accounts?

Your money is typically held at Charles Schwab, an independent custodian—think of it like a secure grocery cart where you own everything inside. The accounts stay in your name, and we act as your advisor with limited authority to manage them on your behalf. We don’t work for Schwab or earn commissions, so every recommendation we make is in your best interest.

How does transferring money work?

Transferring your investment accounts is simple and secure thanks to the ACAT system, which moves assets “in-kind”—meaning nothing is sold or changed during the transfer. Whether you’re moving an IRA or brokerage account, your investments stay exactly the same; the only difference is where you log in. We don’t make any changes to your portfolio until you approve a personalized plan built around your goals and tax strategy.

What are your fees and how do you charge?

We charge a transparent, tiered percentage based on the assets we actively manage—starting at 1% for the first $1 million and decreasing as your assets grow. There are no commissions, hidden fees, or extra charges for tax or estate planning, and billing is done monthly for flexibility. If we’re not delivering value that exceeds the cost, you’re free to walk away—no long-term commitments.

How do you justify your fee?

Our fee reflects the value of having a trusted partner focused on your entire financial life—so you don’t have to become your own advisor. We provide both quantifiable benefits (like tax strategies and withdrawal planning) and priceless peace of mind, helping you make confident, intentional decisions about retirement, lifestyle, and legacy. Ultimately, you’re investing in your time, clarity, and confidence—not just spreadsheets and returns.

Do James or Ari personally oversee every client?

No—James and Ari don’t personally oversee every client, but every plan follows the same high standards they’ve set through our structured team approach. Each client is supported by a dedicated team including a lead advisor, senior advisor, associate advisor, and client service associate—all trained through Root’s internal program to deliver a consistent, personalized experience rooted in our philosophy.

How do you handle tax planning?

At Root, we focus on proactive tax planning, not tax preparation. We help clients identify opportunities like Roth conversions, tax gain/loss harvesting, charitable strategies, and optimizing income to manage healthcare costs or subsidies—all in coordination with your broader financial goals. While we don’t file your taxes, we collaborate closely with your CPA to ensure everything is implemented smoothly and strategically.

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